Wednesday, March 30, 2011


AND SHE'S OFF!!!!  somyfirstpostbackinawhileanditwillhaveamillionandonethingsallrambledupintoone!
(so my first post back will have a million and one things all rambled up into one!)

That was my poor blogger impression of the opening gate at a horse race.  Lame, maybe?  But whatcha gonna do?!

So Let's do a quick recap of what has been preoccupying my time shall we. 


If I knew how to make that into a flashing blogger banner, you bet your sweet blog post I would have.
So let me fill you in...

March 9th, eelectric bill jumps from $68 to $ what?!  So I call and ask what's up.  I'm told that TXU has credited me a deposit after so long of being a customer (I assumed my original deposit) and in case of an emergency can now be used to apply towards my bill.  I asked 3 different times to make sure I didn't owe it because according to my bill it was a debit and looked like I was suppose to pay it!  Ok, thanks for the deposit then.  Last week I receive two automated phone calls about a balance owed on my bill, call and am told I don't have a balance and not sure what I am receiving the phone calls. 
Skip forward to yesterday.  May or may not have been snoozin with the boys when somebody starts bangin around outside my bedroom window.  Then electricity goes out.  Ask him what up and he tells me he's disconnecting for non excuse me?!

It's 12:30 when I call, told the system is updating they can not look into my account, nor can they issue a reconnect until update is complete, call back at 3:30.  After the hissy fit of a lifetime, I tell them to expect my call at 3:30 and have a manager ready to speak with me.  Let me spare you a lot of angered details here and just tell you that it went something like this:
3:30-system still updating but I am an incompetent agent who can do nothing to help you but please feel free to call back and speak to another useless agent at 5 when we are suppose to have our system back up.
5:00-yet another good for nothing employee who hangs up on me.  I call back madder than before only to get my somewhat helpful friend Lucy.  Who although it does a lot of nothing at least attempt to email oncor who is contracted to do their work to tell them a mistake was made, service needs to be restored ASAP.  However, after the email is sent she informs me since it is after 5, that it can be restored anytime between now and midnight...tomorrow!!!!  Then, then, THEN she has the cahones to tell me that if they come after hours I wll be subject to emergency restoral fee.  Oh my dear lady, wra-ong thing to say.
8:00 I call back because system is suppose to be back, yep it's not
9:00 still nothing!!!!!

I have a heated discussion, transferred to manager, disconnected, call back, get an actual competent person who tells me that management all went home at 5 (other stupid person just transferred me to shut me up) and expedited my reconnection.  By this time we have gather all our stuff, staying at families and have not time as to when it will be on expect by 5 instead of midnight.  She notated my account and put in a request for a manager to call (I may have told her to send me straight to the very top because no one else was going to be able to handle me!!!!)  Was told I'd have a call by 10am tomorrow but didn't hold my breath. 

As expected no phone call, except for an automated on telling me I needed to call to discuss my past due balance!!!!!  Last straw I called and told the woman to put me through to the highest person there.  She tried to find out why and I told her that I needed some answers as to why her company was stupid.  I was put through quickly.  Believe it or not I calmly but firmly told him what happened, and that someone was responsible for my fridge full of bad food, and us having to move to stay someplace else last night.  That I'd even offered to pay the dumb deposit and work the details when the system was up but a payment couldn't be accepted and no matter what I did my service could not be restored.  He went back and listened to the original call that screwed this whole thing up, said that on the recording I asked 4 separate times to verify I didn't NOT have to pay it, and she told me NO I DID NOT HAVE TO PAY IT!!!!  So he took the blame, reviewed all my calls from yesterday including the rude manager that refused to discuss anything with me and I quote "did you hear what I said, call back at 5" and slammed the phone down!!!

So my short story is becoming incredibly long (I still get fired up and my fingers listen to my brain emotions, sorry)  He said we were owed compensation, took the estimate for our groceries and added a little for our trouble.  I am suppose to hear the claim discussion withing 48hrs and I have his number in the off chance it is declined.  He said he would handle it personally.  I'm not easily trusting when it comes to these matters, but I do believe considering all the recorded calls he has for me that he really will go to bat for me. 

So tonight we were able to get back into our house around 3pm, I am throwing EVERYTHING in our fridge away, going to get us groceries tonight which is totally not in our budget, but thank the Lord we have some extra that it will all be ok.  I have lots more griping that I could do.  Never want to leave on a bashing negative post, so let me share some of the good things in life!  Glad to be back after my mental vacation, and my brain is now swirling with blog posts.  Thanks for reading, knowing you guys listen to my rants and rambles makes me feel like a superstar!
ps, i'm not going to reread for errors because i will just get fired up again and try to add in more detail.  gonna let this dead horse lie!

not into a bow!


Amanda @ Life in bloom


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